Friendly Assistance and Care Are Always Available!
We are willing to assist you in caring for your loved ones.
We're Here to Help You Anytime, Anywhere!
BALAKA Care Services’ primary focus is to provide individuals and their families with safe and high-quality care and home health care services. We are a team of experienced and highly qualified healthcare professionals with strong understanding of the needs of participants with general/forensic mental health conditions, disability, and developmental delay problems.
Our staff include highly qualified general/forensic mental health specialists, well trained disability support workers, counsellors, and specialised social workers with evidence-based and person-centred care that underpinned our practice. Caring for people inside and outside hospital settings is our everyday passion which we enjoy doing.
Our care starts within 24-48 hours after your request is received online. We offer a wide range of high-quality in-home care and community access services flexibility to suit your needs from social support overnight care, respite care or domestic help. We deliver our services to all age groups from 7-over 65 years. You are more than welcome to contact us.
Our Mission and Vision
BALAKA Care Services’ primary mission is to assist participants to become more independent, study, get a job and support them in their decisions and allowing them to control over how they choose to live their life. Our goal is to always keep the participant at the centre of our care. We believed this is achievable through a person-centered care, active listening, capacity building of participants, caring and supporting them with their independent living as much as possible.
Your health, Our priority
Balaka Care Services
Balaka Care Services supports participants with
- Acquired brain injury
- Aged Care
- Intellectual disability
- Mental health
- Physical disability including sensory disability
Striving for social and financial independence, health, and wellbeing for NDIS participants through care and support.
Our Core Values
Passion, Respect, Collaboration & Communication
We are a team of healthcare professionals who are caring and compassionate and are driven by a desire to help and to make a difference in the lives of our participants through our care and support.
As a team of healthcare professionals, we respect and maintain our own dignity and that of participants in our professional practice. We believe that this respect is mutual with our participants as well as it an essential component of a high-performance in our practice.
In Balaka Care Services, we strongly believed in good and open communication with participants, their families, and co-workers. This is the tools for encouraging every participant interaction with the intention to understand the participant’s concerns, experiences, opinions, and goals. We do this through verbal and nonverbal communication skills, along with active listening to our participants with Balaka Care Services.
Cooperatively working together with NDIS participants in making decisions to formulate and carry out care plans for participants.
Participant age groups
- 7 – 16 Years
- 17 – 65 Years
- Over 65 Years
- Assist Personal Activities High
- Assist-Life Stage, Transition
- Assist-Personal Activities
- Daily Tasks/Shared Living
- Development-Life Skills
- Group/Centre Activities
- Household Tasks
- Innovative Community Participation
- Management of Medications
- Mental Health
- Participate in Community
- Support Coordination
The policies that relate to our Service Delivery
- Abuse, neglect, and exploitation – Every person has the right to live a life free from violence, abuse, harm, neglect, and exploitation. We are committed to ensuring the safety and wellbeing of all our participants.
- Advocacy – We acknowledge that a Participant is entitled to nominate an Advocate of their choice to be involved in the service planning and monitoring of their service delivery.
- Bullying harassment and discrimination – All services are provided in a safe, flexible, and respectful environment free from all forms of bullying, harassment, and discrimination.
- Complaint Management – We acknowledge the right of Participants and/or Staff to raise concerns regarding service delivery without fear of retribution. We take all complaints seriously, treat all people fairly and complete all corrective actions in a timely manner.
- Conflict of Interest – All staff are obligated to disclose any conflicts of interest to ensure they are managed effectively.
- Continuity of Supports – We are committed to ensuring all day-to-day operations are managed in an efficient and effective way to avoid disruptions and ensure continuity of care to our participants.
- Decision making and consent – We support the rights of each person to exercise control over their lives and ensure that our Participants are involved in the decision making at planning, implementation, and reviews. Written consent is required prior to collecting or sharing personal information, implementing services, or dealing with any financial matters.
- Diversity and inclusion – We support and promote an inclusive environment that recognises, respects and values individual differences of all people engaged with our services including participants and staff.
- Incident management – Staff must report any event that resulted in or could have threatened the health, safety and/or wellbeing of Participants and/or themselves and/or loss or damage to property as soon as practicable to the Director.
- Person-centred Practice – We support and promote a person-centred approach to service delivery. This means the focus is on what matters most to the participant and their family and/or carer.
- Privacy and confidentiality – -We acknowledge the Participant’s right to privacy and confidentiality. We only collect information relevant to service delivery. No personal information is disclosed without the participant’s written consent unless there is a reportable incident or for NDIS auditing purposes. Participant information is securely stored and is only accessed by authorised personnel.
- Infection Control – All staff must ensure that they follow infection prevention procedures and practices to minimise the risk of infection.
- Information Security – All reasonable steps are taken to ensure that all personal information is safe from accidental or deliberate misuse. Systems are in place to protect access to all personal data collected from both participants and staff.
- Participation Rights – All participants have the right to receive person-centred supports, have appropriate supports that meet their needs, goals and preferences and provide them with these supports in a safe environment. This includes ensuring that their belongings and property are secure, and storing, monitoring, and administering prescribed medication in a confident manner that prevents medication errors or incidents.
DID WE PICK YOUR INTEREST?
Looking for an excellent disability service provider?
It is widely acknowledged that Balaka Care Services is one of Sydney’s most reputable providers of disability care. Maintaining high-quality support services in a safe and reliable manner is our primary objective. You and your loved ones are in excellent hands with Bakala Care Services!